RETURNS

Can I get a refund?

To get a refund, you will have to send back your parcel with the un-opened items. See below the steps you need to follow:

  1. First, contact us at hello@seedshack.co.uk to inform us that you are returning your parcel.
  2. Once we receive your returned parcel we will process your refund – we may need to ask you about your bank details as sometimes it is not possible to refund your card; Bitcoins and Cash in Envelope will be refunded only by bank transfer. Please bear in mind that providing a refund may take between 1 and 3 weeks.

My order was incomplete

If you have received your order and there are any missing items please follow the steps below:

  1. Contact us at hello@seedshack.co.uk within one week of delivery. Make sure you mention the order number that you have received incomplete.
  2. A picture of the parcel showing the content and your order number written on a piece of paper will be required.

One of the items was damaged

Sometimes orders are damaged during the delivery. If there are any damaged items with your order, please do as per below:

  1. Contact us at hello@seedshack.co.uk to inform us about the order with damaged items.
  2. Our team will ask you to send a picture that clearly shows the damaged item and a piece of paper with the order number.
  3. We will resolve each issue case by case.